Refund and Returns Policy

No Refunds or Returns

All NuVitaUSA sales are final. Due to the nature of research-use-only products, temperature-sensitive handling, chain-of-custody expectations, and product integrity controls, NuVitaUSA does not accept returns or issue refunds once an order is placed.

Last updated: July 24, 2026

Important: NuVitaUSA products, website content, practitioner resources, and account materials are intended for qualified professional research review only. Nothing on this website is medical advice, treatment guidance, dosing guidance, compounding instruction, or a representation that any product is approved by the U.S. Food and Drug Administration.

All sales are final: By placing an order, the customer acknowledges and agrees that NuVitaUSA does not offer refunds, returns, exchanges, or store credits except where required by applicable law or where NuVitaUSA determines, in its sole discretion, that an internal fulfillment error occurred before the order was delivered.

1. No Returns

NuVitaUSA does not accept returned products. Products may not be returned for any reason, including buyer error, change of mind, delayed use, duplicate ordering, ordering the wrong item, account-status issues, payment-method preference, or dissatisfaction after delivery.

2. No Refunds

Orders are final when submitted. NuVitaUSA does not issue refunds after an order is placed, processed, packed, shipped, delivered, or made available for fulfillment. This policy applies to all products, shipping charges, handling charges, and related order fees.

3. Product Integrity

Because products are intended for research use only and require controlled documentation, NuVitaUSA cannot re-enter delivered products into inventory. This protects product integrity, chain of custody, lot traceability, and quality documentation.

4. Shipping Issues

Customers are responsible for complete and accurate shipping information. NuVitaUSA is not responsible for delivery delays, missed deliveries, carrier holds, incorrect addresses, package refusal, theft after delivery, or package loss caused by inaccurate customer information.

5. Damage or Fulfillment Error Review

If an order arrives visibly damaged or appears to contain a fulfillment error, contact NuVitaUSA within 24 hours of delivery with the order number, delivery photos, packaging photos, and a description of the issue. Review does not guarantee replacement, refund, or credit. NuVitaUSA may deny any claim that is late, incomplete, unsupported, or inconsistent with carrier records.

6. Chargebacks and Payment Disputes

Customers agree to contact NuVitaUSA before initiating a payment dispute. Fraudulent, abusive, or bad-faith disputes may result in account termination, cancellation of pending orders, loss of wholesale access, and referral to collections or legal remedies where permitted.

7. Account Responsibility

Professional accounts are responsible for reviewing product names, quantities, shipping details, payment instructions, and account eligibility before submitting an order. Order submission confirms acceptance of this final-sale policy.

Business Mailing Address

NuVita USA Corp
23133 Woodward Ave
Ste #226
Ferndale, MI 48220